Have Questions ?

Check our FAQ section below to see if your question has already been answered by clients like you.
What is lost money?
Unclaimed Money or lost money is a term used to describe funds that have been unable to be returned to the entity they belong to. It’s easy to end up with lost funds, even the best kept records can sometimes miss something. Have you ever moved house or even opened up a new bank account? Chances are you could have money owing to you.
Where does the money go?
Once the firm you were dealing with has made a reasonable effort to reunite the entity with their lost funds they are then expected to transfer those funds to the Government where it waits until the entity steps forward to redeem it. The Australia & New Zealand Government is currently sitting on almost $10 BILLION worth of lost money!
How do we locate you?

Our focus is to connect you to the money that is rightfully yours. We use a range of legal and ethical processes to ensure you are the correct person to receive the lost funds. We respect your privacy and only use the details given to us by Government entities in attempts to reunite you with your lost money. We believe people should be given the chance to claim it back.

How long will the process to claim my money actually take?
It is difficult to put an exact time frame on the claim process as we are dealing with busy Government departments, and as such, we often have to wait days for a reply. As soon as we hear back from them, we get in touch with you as soon as possible to let you know.
What if I don't want to claim it?
Not everyone wants to claim their lost funds for what ever reason. We offer a service which involves donating your funds to a charity of your choice. Not only is this a feel good exercise for us, but it is often quite satisfying for our clients, knowing that the funds they didn’t want went to a good cause.
How much is this going to cost me?
Our service does not involve any upfront fees or payments so you don’t have to worry about having to make payments you can’t afford. Our fee will vary depending on the amount that needs refunding. But please be aware that you will not have to pay a cent until your money is fully refunded. We don’t get paid unless you do, this minimises your risk and ensures you aren’t hit with fees that you can not afford.
Can I do it myself?

Can and should are worlds apart.  Mechanics fix cars and Doctors help heal people. Refund Specialists have the time, knowledge and patience to engage the government department or other holding agency in the correct way for the most time efficient result. Lengthy delays and unwanted paperwork can happen if handled poorly.  Let us help you get it right the first time.

Why am I being asked for more information?

There are many checks and balances that are needed to ensure we are refunding to the correct person and most Government departments require more identification once the claim has been submitted. Please understand that this is normal and that we endeavour to ensure that your claim is processed as swiftly as possible while keeping your information safe and abding by the government departments requirements and laws.